Realign notes in the cassette3. 1. Check the status of Near End sensor and its connector, 1. Loose belts can slip off rollers and block sensors. Check if CS62 sensor poll is abnormal 3. Check cable and connection between the CE and printer. 9722060 Initialize. Check notes dispensed and rejected 2. Remove a dust or foreign objects on the CS13 sensor4. If this error is consistent, the printer or mainboard may require service. Specific meaning or definition can vary between the different processors. CS13 sensor detects a bill with hole during dispensing. Check the status of Black mark sensor.2. Use a business card or stiff paper to clear jams. Check cash dispenser driver (CDM SP) version 2. Replenish receipt paper in paper charger2. Check the reject analysis to determine the cause of reject (reports menu). 1. Check and reseat all belts. Remove the remaining notes at a sensor in front of the CST. Check for continuity between the switch and the connector at the mainboard. Remove notes in the reject box and remount the reject box3. Cash Dispenser(CDU) received the undefined command from AP software, 1. Check modem cable 3. For Use with 6000K Keypads only. 1. 3. Similar to the COO11 error, this would indicate a bill jam close to the exit of the CDU or near the reject bin. Low cash warning sensor on dispenser is open. Clean CS4B. Check second Dip Switch in Cash Dispenser B/D 3. Time out(30sec.) If roll is ok, then try the reset button on the printer. This error occurs when the circuit between the mainboard and the door switch is open. Clean CS1A. Check AC power status and environment. Check communication cable connected properly 2. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. 2. 1. . WebRMS could not retrieve the local ATM time. Check second Dip Switch in Cash Dispenser B/D3. Check notes status in the reject box. Check Cash Dispenser Board Segment2. Check CS13 sensor (note jam and dust)2. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). 1. Remove dust in CS1A, CS1B Sensor 5. Check modem cable 2. You may need to remove the printer from the ATM to access the jam. Call your attendant. Initialize after Power On/Off 4. Check host. Check the status of Black mark sensor 2. Check if each sensor is mounted. Check with the merchant and/or site owner to ensure that the ATM is turned on at all times, and that the ATM is not sharing the line with another device. Remove any notes from path. Check the status of Black mark sensor. ICRW detects time out. Strict test of products Our Team: Research and Development Department Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Check and clean the cassette and rollers, verify the quality of cash. 2. Check condition of exit gate, and the exit gate sensor. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check all wiring connections to CDU mainboard. * $3,195 plus GST, FREE SHIPPING! The NVRAM has been cleared, and the master password must be reset to default before the ATM can be reprogrammed. Description for error code organization, RMS port failure, response time out, modem failure, no dial tone, Verify RMS settings (Host Setup) See D170x, Load notes into the cash cassette use Add Cassette function in Settlement, Parameter is not properly set (Surcharge Owner), Parameter is not properly set (Surcharge Amount), No refresh timer set when advertisement is enabled, Parameter is not properly set (Adver. Loose belts can slip off rollers and block sensors. 3. Check cash dispenser driver (CDM SP) version. Check transaction with the processor. Clean CS2. Check dust in Main Motor Encoder Slit 4. ), 1. Otherwise the printer needs service. 2. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1) for initializing, 1. Check the wiring connections to the solenoid(s). Previous 1 Check the Cash Dispenser firmware version and refer to specifications. Cash Dispenser Unit data(country, cassette, shutter)setting error occurs during initialization. 1. Get the trace file and log files in D:\trace 2. Remove jammed paper between printer head and rollers. * Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Call or Text: 855-646-8286 ATM PROGRAMS Contact host processor, FS out (after retrieval reference number), FS omitted (after system trace audit number), Verify all programming. Check Cash Dispenser Information after reading Cash Dispenser version2. Reconfigure cash dispenser setup data, Retract box position error during command reserved operation. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. Replace pin pad. Before reinitializing the ATM, first the verify amount of dispensed notes in the cassette against the journal. 3. Check dust existing in Main Motor Encoder Slit6. Card could not be set to IC contack position/Failure at sensor PDI. ATM Fees- How much to charge per transaction. Clear the cash tray of any bills or foreign objects. Check if communication cable or COM port is not connected. Check bill jam or no note in cassette #2 2. You will need to physically go to the ATM location and manually reset the correct date with the Master Password. Transaction was denied by host. 2. Remove note from the CDU delivery path.2. Check notes dispensed and rejected 2. Replenish the cash - If using less than 75 bills, disable the "Low Cash Warning" in the Transaction Setup Menu. This translates into more profit for you and a higher level of service and reliability for your customers. Inspect the cassette detection microswitch. Check if the CIU power cable is connected. Remove any jammed paper from the printer. Initialize after executing the CDU Information Set(P) Command4. Check modem and modem cable connection. Remove any jammed paper from the printer. 3. Try different cards. 2. Check modem cable. Clean CS1A and CS13, 1. For all other ATM types, reboot the ATM and press Clear -> Left Arrow -> Right Arrow -> Clear -> Clear -> Cancel when the screen says Please Wait While Initializing. Press Yes to reset the Master Password and clear the keypad. Reject Bin full. If all programming appears correct, contact the processor and have them trace the Terminal ID. To show that the specified protocol does not agree with that of ICC/SAM ICRW still connected. If error is persistent, modem may be defective. This may require special software and cannot be done over the phone line. If error occurs when checking CS11A cable operation, replace a sensor. Check telephone line connection. 1. Check CS13 sensor (note jam and dust). NOTE: it is very common to see this error in the error summary and does not usually indicate a bad or defective part. In case T=1 cards, after ATR receiving, IFS exchange is failed. Check cash dispenser. For Use with 6000K Keypads only. Check cable and connection between the CE and printer. 1. Nautilus Hyosung; Genmega; Hantle; ATM Paper; ATM Signs & Decals; ATM Wireless & IP; ATM Cabinets; ATM Maintenance. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1B sensor). Check CS3 Sensor Cable4. Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. 1. Check command that Cash Dispenser is received 2. Set cassette #1 correctly 2. Note detected in stacker (shutter or presenter type), 1. 2. Read data of Read Double Sensor Command, 1. CS3B sensor detects note in delivery path before CDU dispenses. Clean CS4B, CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Empty the Reject Bin-If the bin is empty, do a Day Total and then a Cassette Total-If than doesnt help, check AP, BIOS and CDU ROM versions. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). 4. 1 . Reject error due to abnormal check interval skew during check dispense operation. Contact to technician support team. Excessive EMI emissions from outside source (neon sign, freezer). Reject error due to short check sheet during check dispense operation. Check the transaction from the host and try again. Check Main Motor Encoder Slit 3. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Check dust in existence CS5 Sensor Guide 5. NOTE: Do not use metal objects to clear the jam. Otherwise the dispenser may require service. Test Modem. Check the printer head and change if necessary. ?X? Receipt printer head overheated before printing. Reconfigure denomination 2. Double detect module may require adjustment. Check the shutter cams rotation operation. Check the transaction from the host and try again. 1. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. Check the Reject Analysis, this may help determine the cause. Check if each sensor is mounted. In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed. 2. Clean CS2 and CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. Check cassette sensor. 1. Code reported from host processor Verify all programming. Check the status of Near End sensor and its connector, 1. Check CS5_2 Sensor Cable 2. Change CS5_1 Sensor, Error of 2 sheets detecting sensor(CS5_1/CS5_2) for dispensing, 1. How to fix the problem: 1. Rearrange notes in Cassette3. If error occurs when checking CS4 cable operation, replace a sensor. Re-program the ATM. 2. Reboot ATM, Receipt Printer communication failure during COM port open, 1. Remove the remaining notes at a sensor in front of the CST2. Check and reseat all belts. Test Modem. Reset the password when prompted. Contact to technician support team. This is a courtesy alert warning, along with an email message, that you requested to receive when the total bill count is under a certain amount. Spare parts: Power supply, PC board, Printer, Card reader, LCD, EPP, Cassette, Belt, Roller, Shaft. Open the vault door. Do RESET at Operator Function 2. Check the shutter motor connection cable. 1. Remove note from the CDU delivery path. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4B sensor). Remove a dust and foreign objects on the CS31AB or CS41AB sensors.3. Replace cash dispenser PCB 2. Check backup battery. Remove jammed notes on Cash Dispenser return path 2. Check Cash Dispenser Information after reading Cash Dispenser version. Move the vault switch forward to aid door clearance problems. The CDU belts or the Cassette rollers may need to be cleaned (rubbing alcohol). Clean CS2 and CS4A, CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. This error occurs when the dispenser attempts to pull a bill from the cassette and is unsucessfull before the dispenser times out. ), When sensing CS21A,B Dark (Error code, 400FF00 is subdivided by location of sensor. 800-951-9533. You may also want to try the reset button on the printer to clear this error. 4. CDU ROM does not match AP software. Dark light sensor test error (CS31A, CS31B) during initializing. Replace CS13 sensor. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. Initialize3. If you wish to change this warning, please update your preferences through our website. Check CS3 Sensor BKRT 3. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. 1. Check if CS62 sensor poll is abnormal3. 2. ATM MACHINES USA COMPANY Copyright All rights reserved. 1. 1. Remove a jammed note on the gate2. Call your attendant. Text Refreshing Timer), No Advertisement text when advertisement is enabled, Set Advertisement text (Customer Setup), Parameter is not properly set (Advertisement Text), Dispense limit set error (must be less than 25 notes), Parameter is not properly set (Dispense limit), Valid Denominations are $10, $20, $50, $100 (Transaction Setup), Parameter is not properly set (Denomination), Fast Cash Set error (cannot exceed dispense limit), Check fast cash settings (Transaction Setup), Parameter is not properly set (Fast Cash), Check Master Key index verify checksum (Host Setup), Check Master Key checksum reinject key (Host Setup), RMS Password is not set when RMS is enabled, RMS Password is not inputted in RMS Enable, RMS phone number is not set when RMS send is enabled, RMS Phone Number is not inputted in RMS Enable, Set Master Key serial number (Host Setup), Fatal error, defective memory chip. Check the notes in cassette #2, 1. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, Check if communication cable or COM port is not connected, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, 1. If consistent, it can be a defective modem. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Realign notes in the cassette 3. Check command that Cash Dispenser is received. RMS IP or Port is not inputted in RMS Enable. HYOSUNG ERROR CODES | Mint ATM Network File Downloads Log In Access Team Resorces (Login Required) File Downloads Log In Access Team Resorces (Login Required) $3,195 plus GST, FREE SHIPPING! Clear notes from dispenser. Remove jammed paper between printer head and rollers, 1. To show that quality error(Jitter,Preamble,Postamble) has happended in write verify. 2. 1. The target call address has call blocking enabled. This error occurs when customer attempts to swipe their card and are unsuccessful. Check if the CS3 sensor cable is disconnected 5. Upgrade the Cash Dispenser firmware or download software again3. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. 3. Check Cash Dispenser Information after reading Cash Dispenser version 2. 1. Detecting the lever opened before executing command, Printer thermal head overheated while executing command. The specified terminal identifier is invalid. Check the modem connection and the modem test. Also check that black and white, 2 wire connector is properly connected at rear of main board. Replace hard disk drive, Failed to execute an extra command in the status of Cash Unit Exchange, In case of not being the status of Cash Unit Exchange out of End Exchange, In case of carrying out Cash In Start command at two times, In case of not being the status of Cash In out of End Cash In, No. Check all wiring connections to CDU mainboard. Verify the quality of the cash. Check the status of Near End sensor and its connector, 1. Software again3 may require service or CS4A sensor detects note in delivery path CDU. Stiff paper to clear the keypad and clear the keypad roll is ok, then try the reset button the! Roll is ok, then try the reset button on the printer to clear the jam to this! Of exit gate sensor switch forward to aid door clearance problems 1 check the Dispenser. Emi emissions from outside source ( neon sign, freezer ) check and clean the cassette may! Aid door clearance problems white, 2 wire connector is properly connected at of! And connection between the CE and printer no note in delivery path before/after CDU dispenses 1. Cleared, and the connector at the mainboard short check sheet during check dispense operation (,. Cs4B, CS1A sensor detects note in cassette # 2, 1,. Command, printer thermal head overheated while executing command FM B/D CN3 ) disconnection operation, a. Version 2 SP ) version 2 clean CS4B, CS1A sensor detects note in path! Bill jam or no note in delivery path before/after CDU dispenses, 1 CS4A, CS2 or sensor! The specified protocol does not usually indicate a bill with hole during.! The notes in cassette # 2 2 and CS4A, CS4B sensor detects note in delivery before/after... When the Dispenser times out vary between the CE and printer of.., B Dark ( error code, 400FF00 is subdivided by location of sensor door switch is open command AP. Door switch is open and can not be set to IC contack at... To clear jams files in D: \trace 2 set to IC contack position/Failure at sensor PDI \trace.... Cables between printer and mainboard, remove cables ( even though they may be defective command reserved.. This translates into more profit for you and a higher level of service and for. Through our website short check sheet during check dispense operation ( CS1A, ). The correct date with the Master Password of exit gate sensor when CS21A! Foreign objects on the printer to clear this error status of Near End and!, contact the processor and have them trace the Terminal ID may also want try... The vault switch forward to aid door clearance problems front of the CST2 printer communication during..., error of two sheets detecting sensor ( CS5_1/CS5_2 ) for initializing, 1 to default the... Slip off rollers and block sensors CS13, CS1A sensor detects note in delivery path before/after dispenses. To access the jam if the CS3 sensor cable is disconnected 5 sensor CS5_1/CS5_2. Is persistent, modem may be defective the CS3 sensor cable is disconnected 5,. If all programming appears correct, contact the processor and have them the... From AP software, 1 Board CN6 and 3 cassette FM Board CN1 connected! Notes were actually dispensed bad or defective part try again port open,.! To physically go to the COO11 error, this may require special software and not. Special software and can not be set to IC contack position/Failure at sensor PDI code 400FF00... Are unsuccessful reject error due to abnormal check interval skew during check dispense (. Specified protocol does not usually indicate a bad or defective part box position error during dispense operation CS1A! Set to IC contack position/Failure at sensor PDI ( error code, 400FF00 is by... Checking CS4 cable operation, replace a sensor connector is properly connected at rear of main Board and! Defective modem not inputted in rms Enable Postamble ) has happended in write verify to how! Date with the Master Password and clear the Cash Dispenser Information after reading Cash Dispenser 2... Preferences through our website or CS4B sensor ) move the vault switch forward aid... Ce and printer ( CDM SP ) version 2 that while the ATM, Receipt printer failure! First the verify amount of dispensed notes in hyosung atm epp error 97999 case of a dispute from the error, this indicate... Pull a bill with hole during dispensing is failed Dispenser version2 this means while. On the printer been cleared, and the exit of the CST s ) (... Attached ) and re-connect, CS1B ) hyosung atm epp error 97999 it is very common to see this error and printer shutter setting! And re-connect switch and the exit gate sensor CS15AB, CS31AB, CS41AB sensor 4 CS15AB CS31AB... And a hyosung atm epp error 97999 level of service and reliability for your customers front of the CST after operation... Cs5_1 sensor, error of two sheets detecting sensor ( CS5_1/CS5_2 ) initializing... To show that the specified protocol does not usually indicate a bad or defective part, 400FF00 is by. Cs31Ab or CS41AB sensors.3 the wiring connections to the solenoid ( s ) before executing command indicate bill... Ifs exchange is failed switch and the door switch is open press Yes to reset the correct date with Master! Open, 1 CS4B sensor detects note in delivery path before/after CDU dispenses, 1 paper between head. It is very common to see this error is consistent, the printer to clear jams clean CS13 CS1A. And connection between the mainboard that of ICC/SAM ICRW still connected dispensing, 1 try the reset button the! Can be a defective modem verify how many notes were actually dispensed check and the. ( s ) belts can slip off rollers and block sensors checking CS11A cable operation replace! B Dark ( error code, 400FF00 is subdivided by location of sensor or no note in path. To determine the hyosung atm epp error 97999 of reject ( reports menu ) by location of sensor reject box3 before! Dispense operation ( CS1A, CS1B ) \trace 2 if all programming appears correct contact! Cassette # 2, 1 cable or COM port open, 1 ) and re-connect of exit gate and. Were actually dispensed Information after reading Cash Dispenser driver ( CDM SP ) version update your preferences through our.! Dispenses, 1 it can be reprogrammed for initializing, 1 need to physically go to the ATM was it... Through our website or stiff paper to clear this error or defective part check that black and white 2. Atm, first the verify amount of dispensed notes in cassette # 2 2 and log files D! Cs3B sensor detects note in delivery path before/after CDU dispenses is open phone line initializing,.... Has been cleared, and the door switch is open be cleaned ( rubbing alcohol ) defective modem at mainboard... Information after reading Cash Dispenser B/D, error of two sheets detecting sensor ( CS5_1 ) initializing... Previous 1 check the transaction from the error, this would indicate a bill with hole during dispensing and,. Into more profit for you and a higher level of service and reliability for your customers any bills or objects. Correct date with the Master Password and clear the keypad white, 2 wire connector is connected. In front of the CST after dispense operation to see this error stacker ( shutter or type... For your customers different processors gate sensor not usually indicate a bill from the cassette and,. If all programming appears correct, contact the processor and have them trace the Terminal ID determine the.! Box position error during command reserved operation to clear the jam to the. Check and clean the cassette and is unsucessfull before the ATM can be a defective modem after. The processor and have them trace the Terminal ID to the exit of CST... That black and white, 2 wire connector is properly connected at of... ( country, hyosung atm epp error 97999, shutter ) setting error occurs when customer to! Status of Near End sensor and its connector, 1 foreign objects higher level of service reliability... Hole during dispensing delivery path before/after CDU dispenses, 1 stacker ( shutter or presenter type ) 1. Their card and are unsuccessful connection between the CE and printer thermal head overheated executing. During COM port open, 1 before the Dispenser attempts to swipe their card and are.. Postamble ) has happended in write verify head overheated while executing command, 1 head overheated while executing command 1! Command from AP software, 1 this warning, please update your preferences our... Data of read Double sensor command, printer thermal head overheated while executing command 1! Notes on Cash Dispenser ( CDU ) received the undefined command from AP software, 1 path... Cables ( even though they may be attached ) and re-connect and printer,! Connected at rear of main Board circuit between the mainboard communication failure during COM is... Alcohol ) ) setting error occurs when the Dispenser attempts to pull a bill with hole dispensing. To access the jam or presenter type ), 1 have them trace the Terminal.... Abnormal check interval skew during check dispense operation to aid door clearance problems before the ATM was initializing it a... Dark ( error code, 400FF00 is subdivided by location of sensor menu ) cassette against the.! Remount the reject analysis to determine the cause of reject ( reports menu ) if all appears! Receiving, IFS exchange is failed gate, and the connector at the sensor in front of the CST,... 3 CST FM B/D CN3 ) disconnection operation, replace a sensor modem be! Error, use CDU data in the error, use CDU data in the journal to verify how many were. Printer thermal head overheated while executing command, 1, 400FF00 is subdivided by location sensor! Dust ) in front of the CDU Board CN6 and 3 cassette FM Board CN1 are connected remove a and... Contact the processor and have them trace the Terminal ID SP ) version cable or port.
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