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Then, again install the app. If your device is unable to receive text messages, you can also request to receive your verification code through a phone call. I am also product developer (creative engineer) for EyeCandyShoppe.net and CrazyCreationsShoppe2020 on Etsy. You want to keep all your correspondence with your buyers/sellers on Mercari anyway. Double check that youve used the correct email and phone number on your account. If needed, log in using your Amazon username and password. The prohibited items are: All e-commerce platform runs by certain terms and conditions. Be sure to avoid clicking through any questionable emails that dont look like they came from Mercari. Step 3: Refund the Buyer. Received this lovely message from a buyer that purchased Mercari App Update: Shipping and Delivery Prices are guess I'll just slap the label directly on the item next Press J to jump to the feed. Mercari offers the option to log in using a social media account (Facebook, Google). Make sure Mercari acknowledges your alternate shipping change by giving them the tracking number and the shipping provider you used. Someone might have previously had your phone # and never changed it from their account? 6 . ).. Definitely a first for me. Join. If you have made one of those, the chance is less that you get your account back. . Click or tap on this to navigate your browser to Mercaris Help Center, which provides lots of information about how the service works and lists buyer and seller guidelines. Location of This Business 1530 Page Mill Rd #100, Palo Alto, CA 94304-1140 What Can Get My Mercari Account Suspended? I actually contacted support a few minutes ago. Hello This verification process demands some submission of papers and initial information. First, go to "My Page". We ask users to verify their account with an SMS code to make sure only the account owner can log in. Click Help Center from the Support list. Note that Mercari is unable to verify international, prepaid, or VoIP phone numbers. I need a different area code for this phone. Note: If you use a PO Box as your mailing address ask your local Post Office if you can use a PO Box Street Address to receive FedEx deliveries. Follow the prompts from there. Just tap on your current username to edit or update. 1) Work at a restaurant, cafe, bakery, or ice cream shop. Things like ID verification, prohibited items, or tax forms. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/bc\/Contact-Mercari-Step-1-Version-2.jpg\/v4-460px-Contact-Mercari-Step-1-Version-2.jpg","bigUrl":"\/images\/thumb\/b\/bc\/Contact-Mercari-Step-1-Version-2.jpg\/aid11336415-v4-728px-Contact-Mercari-Step-1-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"