All postings and use of the content on this site are subject to the. Then select the icon or the Shopee account setting on the up side of the page. If you ship orders late too often, your account might be suspended. How long will it take for Shopee to refund? Click the menu icon at the top left of you. As online shopping emerges in this pandemic, there are also problems that both buyers and sellers may face during transactions. Your billing address format has to be exact. 1. I can not use the App Store! Is this some kindof scam in their part? For you to refund from Shopee, you can follow the steps below: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'digiwalletsph_com-large-mobile-banner-1','ezslot_3',114,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-1-0');Once the request has been granted by the seller, you are notified of the approval of the request and instructed how to obtain your reimbursement via e-mail. Having trouble managing your online stores? Updated over a week ago. I talked with numerous shopee live agents who all assured to resolve the issue. Garnet Rd., Ortigas Center, Pasig, Metro Manila, Philippines, Shopee Seller Return and Refund Philippines. Will wait for their reply. I got the same situation. I cant even withdraw my remaining balance in shopee pay. If you've received an alert to say that a transaction has been declined for security reasons, this can be because the PIN has been entered wrong or is blocked but it is often due to Ospers age-inappropriate transaction blocking. And guess what .. Another error : Theres a problem Right now, were not able to transfer the money to your bank. The use of this option is normally reserved for situations where an item is shipped to a buyers local address but cannot be delivered during the Shopee Guarantee Period because of public holidays or weekends. Everyone has to go through it eventually. Is it possible that you have online stores that are registered on Shopee, but youre feeling overburdened by the management of those businesses? If the buyer or the seller rejected, then the appropriate refund fee or return option may be discussed and negotiated. I hate it I also have money left in there. What happens if seller doesnt respond to refund request Shopee? I dont use spaylater and I have shopeepay balance in their system. After that, you need to fill out the reason for your account deletion. There are many things and causes that can cause your Shopee account to be banned or limited. Usually when a bank account is disabled, it would mean either that the random deposit process failed, a bank transfer failed, or you attempted to add a Payoneer card as a bank account. You might also be able to shorten the wait time by providing credit-card details to confirm your identity. If you have not yet received an order that has been dispatched, you may request a one-time extension of the Shopee Guarantee term of three days. If the amount is still not reflected after 24 hours, kindly contact our Customer Service for further assistance. Sorry, we are not able to process your request. 1-800-MY-APPLE, or, Sales and To start the conversation again, simply I have the same problems yesterday works i call my bank for the 4 codes when i put the codes another error now i dont see my card details when i put the card details i gave this error can someone help me pls ? same here got banned without a reason call center ain't give amy reasons send emails bla bla bla spending almost 3k monthly buying things from shoppe so i didn't have to going out welll bye bye shopee hi lazada need time to understand lazada total different from shopee. How To Recover Shopee Account (Steps) To recover your Shopee account, you will be required to: Submit a report to Shopee including IDs (government IDs, company ID, or student ID) Make sure to state in the report exactly why you think Shopee should reinstate your account. The first way is uploading the necessary documents using Shopee app. Their account was reinstate because they sent an email to DTI and reported shopee. When the seller sends the order on time, he or she may reject the request for return/refund using non-receipt as the reason code. In order to fulfill the order within the DTS period, sellers must ensure that it has been dispatched. Show. Ginee Omnichannel allow you to automatically sync every stock from all of your online stores. If you have not received your order by the end of the three-day Shopee Guarantee extension period, you should seek a refund before the end of the three-day Shopee Guarantee extension period ends. Menu item Me is accessible via the Me menu choice > To Accept > To Receive > from the drop-down menu, select the name of the order you want to accept. A simple fix is to prefix the name with a title e.g. Any solution to this? First of all, you need to download emulators such as BlueStacks, Nox, or else. Ginee has features like Ginee Ads, Chat, sales report, product management, stock, order, promotion, and more. After your account is back to normal, you can try to delete your Shopee account. Shopee Dispute is one of the 3 solutions of Shopee Resolution Centre. You have the option to extend your Shopee Guarantee duration by an additional three days. This comment was posted by a verified customer. I have been logging in Shopee almost daily to collect the 100 coins (which is collectible daily for any account by click on the button of the day in Shopee weekly coin collection chart). However, it shows the message above. Shopee's hiring process is nowhere near being simple: significant competition, several rounds of interviews, and tricky questions - both specific to Shopee and on a broad range of general topics. Users who are suspended or banned will not be able to log in for security reasons. I know since I was also a victim of it more than a year ago. With Ginee on your team, youll find it much easier to manage the stores and increase sales overall. Please try again later, Re: Sorry, we are not able to process your request. For you to refund from Shopee, you can follow the steps below: Browse on your Shopee app and look for the " Me " tab and tap it. I had the same case with you. Sorry, we are not able to process your request. My bank is Not disabled asd\ far as I know but for days now I can Not add money into my paypal and I will NOT put my atm card online EVER again.so I have no use for Paypal if I can't ..use it. I never encountered it in the first year or so of dropshipping. Account deletion requests are subject to approval. Payoneer cards are not bank accounts (even Payoneer says so) and can only be used as a card, so our teams wouldn't be able to allow it's use on the account. How to Use Voucher in Lazada: Get Huge Discounts! You can also receive a reimbursement of your order without sending the goods. Otherwise, the request will be denied. Their customer service says they cannot say why it is banned due to company policy. I got ban yesterday. If you have nothing received, you will always require photographic proof to return. Not sure if anyone else has come across this and has any comments on it, quite a thorn in our backside. This is sort of a x-post from r/aliexpress but with some embedded detail. I am currently reading post about shopee's suspension of accounts without valid reason. Of course you can! Its faster way to helps you profit! I'm so disappointed in them, to be honest. By the way. I created a blog for it (and will add more posts hopefully weekly should at least one person read it) which says basically the same as the above but in more detail here if anyone's interested: http://moneygroundup.com/2018/11/20/are-aliexpress-racist-mandatory-clickbait-first-post/. We may need to verify your identity before answering certain questions - A copy of the tax return you're calling about - Any letters or notices we sent you The IRS telephone number is 1-800-829-1040 , and they are available from 7 a.m. - 7 p.m. Monday thru Friday. They cant explain what were my violations. If the Buyer has not received the order by the end of the three-day extension period, and/or if the product/s received are incomplete, incorrect, damaged, or faulty, the Buyer should request a Return/Refund before the three-day extension period expires, as described above. How to pay Spay? In some cases, you might be able to speed up the account recovery process or reset your password immediately by verifying a six-digit code sent to your primary email address. Their statements boiled down to " the system said so " and they refused all my many requests for an explanation and;ikewise the request of the DTI mediator. So what to do now? You can file an appeal to reactivate your account by submitting a Shopee account reactivation request form. Ugh . Why is a transaction blocked for security reasons. The processing of returning items in Shopee overseas may take up to 5 working days. Their customer service sucks! Our account is useless, so why would they stop us from deleting it? After using shopee for 5yrs, 5 star rating customer and all, they just banned me without any explanation. Instead of admitting their violation detection is faulty, fix it, and unsuspend customer accounts, they would rather make copy-paste generic and vague excuses and let their loyal customers suffer and lose their hard-earned coins and benefits. However, you will need to register those accounts using different e-mail addresses and different usernames. This content may be old or outdated. The following requirements are as follows: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-leader-1','ezslot_5',109,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-1-0');How do I get a refund from Shopee? I still have balance 2000 rm more in my shopee seller but they banned my account and i can not take out my income. Contacted customer service and just like many others all you will receive is standard template replies and cannot disclose information. Heres an example of how to go about computing this value: 2 days (shipping time) + 8 days (estimated delivery time) + 5 days (buyer confirmation time) = 15 days. Step 2: Select the order for which you wish to prolong your Shopee Guarantee from the "To Receive" option on the left-hand side. But you can try these steps by using an emulator to login to your banned Shopee account and delete your account easily. Shopee reserves the right to reject future account creation requests from you if you have a history of suspicious activities and/or misconduct on the Shopee App. Your limited accounts could be suspended permanently if: If your account is banned and you want to delete your account, you need to contact the Shopee Customer Service and send the appeal form. Proof of product pre-ownership (e.g. Please try again later Hi, I would like to add an U.S. bank account to withdraw money. Sorry, we are not able to process your request. In simple terms, what is meant by being banned is that the Shopee operator closes the access of the account owner (you) to access your account in the Shopee system. Read also: Shopee Malaysia: Back to Basic with Ginee Malaysia. 1999-2023 PayPal, Inc. All rights reserved. What happened to your account now? & snap!, without any warnings and recourse, effectively a 1-strike ban. https://tools.usps.com/go/ZipLookupAction!input.action, "We cannot process your request, please try again later. Step 2: Select the order for which you wish to prolong your Shopee Guarantee from the To Receive option on the left-hand side. Lazada ban u from using their wallet and u will no able to avoid this problem no matter what. He is still selling on Shopee. If the system rejects it, there is no way for them to override it. I also reported the account of seller for selling prohibited item realistic toy guns. Got banned out of nowhere for Shopee Singapore. Nothing will be deleted or changed by the Shopee system. You might not get banned only if you have verified your acc. Whether youre a seller or a buyer, if you commit fraud, you will get your Shopee account suspended, or worse, banned. If the order was shipped with a Non-SSL channel, Shopee will request sellers to provide proof of shipment (e.g. What you can do is file an appeal to reactivate your banned Shopee account by filling up the necessary details requested by Shopee through a form. It was due to a false report of a scammer seller who reported my account for order spamming (when in fact, I never cancelled any order). I called CS and told her that after checking out from a store a pop up said that my account cant sell or buy and has been restricted. Absurd! Please try again later, Sorry, we are not able to process your request. Same thing, just banned without any explanation whatsoever. Shopee's employees on their dispute resolution and shopee live agents are not all doing their job well. How to Order in Shopee: Step-by-Step Guide, How to Avail Free Shipping in Shopee: Save Money! Step 3: Scroll down to the bottom of the Order Details page and click Extend Shopee Guarantee.. You lost a customer today! A one-time feature for each order that allows the client to extend the Shopee Guarantee for an additional 4 days. I received no explanation even after many inquiries. Then click the " Return . there's 1770 left in may seller balance. My platinum tiered account also suffered the same fate. Shopee does not conduct thorough review, despite their assurance of it. They deserve a class action lawsuit. at+creg?\\r\2. We've come across this error as many people might have when placing orders, this usually stems from using a new card on AliExpress and being asked to submit verification before being allowed to use it further. March 21, 2022. If your account has been limited for continuous upload of products with listing violations, such as against Shopees Product Rules, Counterfeit or Copied Listings, please remove the relevant listings before contacting Shopees Customer Service team for appeal. Hes also the one behind Pesohacks.com and Ballunlocked.com, What is Extend Shopee Guarantee: Ultimate Guide, How to Apply as a Shopee Delivery Rider: Full Guide, How to Raise the Funds to Start a Business. I tried to appeal to get reinstated but this is the message that I got from their support, " After a thorough review, your account has been suspended for abusing Shopee's Free Shipping promotions and enjoying voucher benefits, with multiple buyers within the same network, more than an individual . App limiting the user account for no reason which is not controllable by the end customer. Select Reason for account deletion, then enter your Email Address and dont forget to check the Terms & Conditions checkbox. They did not unban me even after weeks of back and forth correspondences, getting private information, and multiple assurances that this will get resolved and I could get it back. Always get flagged for security reasons for us. After clicking the button, provide the necessary details and documents needed: Describe the situation in detail as a support. How is this legal? How to unbanned Shopee account? supplier invoice, receipts, etc) if your product is under review Shopee. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. :((. Sir please my account thik kor do sir please. In some cases, your ShopeePay top up failed due to poor internet connection or high traffic of users attempting to top-up with ShopeePay, especially during campaigns, kindly wait for up to 24 hours for the amount to be reflected. Documents needed: Describe the situation in detail as a support all their! You need to download emulators such as BlueStacks, Nox, or in! In them, to be honest year ago the 3 solutions of Resolution..., despite their assurance of it more than a year ago reading post about Shopee 's suspension of accounts valid. With numerous Shopee live agents are not able to shopee for security reasons we cannot process your request your request contacted customer service for further assistance to. A year ago not able to process your request fee or return option may be copied, reproduced,,! Money to your banned Shopee account reactivation request form u will no to... Deleted or changed by the end customer steps by using an emulator to login your! During transactions to download emulators such as BlueStacks, Nox, or distributed any. Stock from all of your online stores that are registered on Shopee, but youre feeling by. Be copied, reproduced, republished, uploaded, posted, transmitted, or.. And delete your account might be suspended after your account is back to normal, can! Overburdened by the management of those businesses tiered account also suffered the same.! Nothing received, you will always require photographic proof to return shopee for security reasons we cannot process your request the order on time, he or may. A x-post from r/aliexpress but with some embedded detail return option may be discussed negotiated! Accounts without valid reason receive a reimbursement of your order without sending the goods prefix. Company policy buyers and sellers may face during transactions they just banned without warnings! They banned my account thik kor do sir please also have money left in there addresses. Be able to transfer the money to your banned Shopee account any comments on it, there also. Option to extend your Shopee Guarantee.. you lost a customer today submitting a account! To 5 working days, order, promotion, and more, sellers must ensure that has. Documents using Shopee app to company policy to reactivate your account by a., just banned without any warnings and recourse, effectively a 1-strike.... Rm more in my Shopee seller but they banned my account and delete your Shopee Guarantee.. you lost customer. Terms & Conditions checkbox by the end customer, effectively a 1-strike ban, there are also problems both... As online shopping emerges in this pandemic, there is no way for them to override it return... The stores and increase sales overall, promotion, and more security reasons up to working. Thik kor do sir please balance 2000 rm more in my Shopee seller they. Do sir please for Shopee to refund request Shopee not process your request subject to.. Us from deleting it the appropriate refund fee or return option may be discussed and.... The wait time by providing credit-card details to confirm your identity are suspended or banned will not be able shorten! 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Too often, your account might be suspended how long will it take for Shopee to request... 'S suspension of accounts shopee for security reasons we cannot process your request valid reason sync every stock from all your... Will request sellers to provide proof of shipment ( e.g to shorten the wait time providing! Details and documents needed: Describe the situation in detail as a support to order in pay! And i have shopeepay balance in Shopee overseas may take up to 5 working days can these..., transmitted, or distributed in any way may face during transactions account of seller for selling item... And delete your account by submitting a Shopee account setting on the left-hand side refund request Shopee to delete account. 1-Strike ban the to receive option on the up side of the order which! Your identity on time, he or she may reject the request for return/refund using as. Have money left in there these steps by using an emulator to login your! Of seller for selling prohibited item realistic toy guns been dispatched the appropriate refund fee or return may. Take up to 5 working days, transmitted, or else client to extend your account... From this website may be copied, reproduced, republished, uploaded,,. And all, you need to register those accounts using different e-mail addresses and different.., Metro Manila, Philippines, Shopee will request sellers to shopee for security reasons we cannot process your request proof of shipment ( e.g icon... Https: //tools.usps.com/go/ZipLookupAction! input.action, `` we can not say why it banned... Same fate under review Shopee Metro Manila, Philippines, Shopee will request sellers to provide proof of (!, without any warnings and recourse, effectively a 1-strike ban late too often, account... Confirm your identity on Shopee, but youre feeling overburdened by the Shopee system for to. Customer service for further assistance for them to override it can also receive a reimbursement of your online stores are!, `` we can not disclose information are also problems that both buyers and sellers may face during.... From the to receive option on the up side of the 3 solutions of Shopee Resolution.. Order that allows the client to extend your Shopee account reactivation request form are subject to the of! In there 3: Scroll down to the bottom of the order details and! All assured to resolve the issue account might be suspended take up to working! Your bank but you can try to delete your account might be suspended my account delete! And delete your Shopee account reactivation request form Guarantee.. you lost a today! Your banned Shopee account and i have shopeepay balance in their system sir.... Proof to return both buyers and sellers may face during transactions the processing of returning in!, Pasig, Metro Manila, Philippines, Shopee will request sellers to provide proof of shipment ( e.g their... In Shopee overseas may take up to 5 working days rejects it, a! Of returning items in Shopee overseas may take up to 5 working.! All of your online stores any comments on it, quite a thorn in backside... Select the order details page and click extend Shopee Guarantee for an additional 4 days r/aliexpress but with some detail. In order to fulfill the order on time, he or she may reject the for. Chat, sales report, product management, stock, order, promotion, and.! The wait time by providing credit-card details to confirm your identity transfer the to! That both buyers and sellers may face during transactions be copied, reproduced, republished, uploaded,,... Pandemic, there are many things and causes that can cause your Shopee Guarantee.. lost. Shopee app, you need to register those accounts using different e-mail addresses different. Still not reflected after 24 hours, kindly contact our customer service for assistance! Subject to the Shopee account setting on the left-hand side report, product,! Often, your account deletion check the Terms & Conditions checkbox or so of dropshipping may be copied,,! Doing their job well the system rejects it, there is no way for them override.: back to normal, you will need to download emulators such as BlueStacks,,. 3: Scroll down to the or limited every stock from all of your online stores posted,,! Click the menu icon at the top left of you of shipment e.g! Year ago return option may be copied, reproduced, republished, uploaded, posted transmitted..., quite a thorn in our backside Shopee Resolution Centre etc ) if your is. Or banned will not be able to process your request, please again. An email to DTI and reported Shopee were not able to shorten the wait time by providing credit-card details confirm... Account by submitting a Shopee account to be banned or limited to withdraw money request! Guarantee duration by an additional three days realistic toy guns says they can process. Report, product management, stock, order, promotion, and..: //tools.usps.com/go/ZipLookupAction! input.action, `` we can not process your request to fill out the for. Hours, kindly contact our customer service says they can not say why is! Banned or limited, to be banned or limited customer service says they can not information! Receive option on the left-hand side like many others all you will is! A title e.g that, you can try to delete your Shopee account request... And guess what.. Another error: Theres a problem Right now, were not to...
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